Shipping policy

Thank you for shopping with Pokemopika. We are committed to delivering your order safely and efficiently. This Shipping Policy explains our processing times, shipping methods, estimated delivery times, and other important shipping information.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully verified.

Orders are not processed, shipped, or delivered on weekends or public holidays. During periods of high order volume, processing times may be slightly extended. If a significant delay occurs, we will notify you via email.

Shipping Times

Estimated delivery times are as follows:

  • United States: 3–6 business days

  • Canada: 7–15 business days

  • Europe: 5–12 business days

  • Australia & New Zealand: 7–18 business days

  • Rest of the World: 10–20 business days

Please note that delivery estimates are not guaranteed and may vary due to customs procedures, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method.

From time to time, we may offer free shipping promotions. Any applicable free shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Please allow up to 48 hours for tracking information to become active after shipment.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and an order is returned to us, additional shipping fees may apply to reship the package. We are not responsible for packages delivered to incorrectly provided addresses.

Lost, Delayed, or Damaged Shipments

If your package is lost, significantly delayed, or arrives damaged, please contact us as soon as possible at contact@pokemopika.shop.

We will work with the shipping carrier to investigate the issue and assist in finding an appropriate resolution.

Delivery Confirmation

Once a package has been marked as delivered by the carrier, responsibility for the package transfers to the customer. We are not responsible for theft, loss, or damage occurring after confirmed delivery.

Multiple Item Orders

Orders containing multiple items may be shipped in separate packages depending on inventory availability and warehouse logistics. If this occurs, you will receive tracking information for each shipment when available.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Pokemopika

Email: contact@pokemopika.shop

Phone: +1 (479) 345-1674

Address: Gotzkowskystrasse 35, 56479 Stein-Neukirch