Refund policy

At Pokemopika, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read the following policy carefully to understand your return and refund options.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that the item:

  • Is unused, unworn, and in its original condition.

  • Is returned in its original packaging with all accessories, manuals, and inserts.

  • Is accompanied by proof of purchase, such as your order confirmation or receipt.

Items that do not meet these conditions may not be eligible for a refund or exchange.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Opened trading card packs or booster boxes.

  • Mystery boxes that have been opened.

  • Digital products, downloadable content, or gift cards.

  • Clearance, final sale, or discontinued items.

  • Personalized or custom-made products.

  • Products damaged due to misuse, neglect, or improper handling.

3. How to Request a Return

Before returning any item, please contact our customer support team to obtain return authorization.

Please include:

  • Your order number.

  • Your full name.

  • A brief explanation of the reason for the return.

  • Photos if the item is damaged, defective, or incorrect.

Returns sent without prior authorization may be refused.

4. Return Shipping

Unless the return is due to our error (such as receiving an incorrect, defective, or damaged item), customers are responsible for return shipping costs.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned packages.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs showing the problem.

After reviewing your claim, we may offer a replacement, exchange, store credit, or full refund at our discretion.

6. Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges are generally non-refundable unless the return is due to our error.

7. Exchanges

We replace items only if they are defective, damaged, or if you received the wrong product.

If you wish to exchange an eligible item, please contact us before returning it so we can confirm product availability.

8. Order Cancellations

Orders may be canceled before they have been processed or shipped.

If your order has already entered processing or has been shipped, cancellation may no longer be possible. In that case, you may request a return after receiving your order, subject to this policy.

9. Refused or Undeliverable Shipments

Orders returned to us because of:

  • An incorrect or incomplete shipping address,

  • Refusal of delivery, or

  • Failure to collect the package,

may be subject to return shipping charges, customs fees, or handling fees. These costs may be deducted from any eligible refund.

10. Chargebacks

If you experience an issue with your order, we encourage you to contact us first so we can work toward a fair resolution.

Initiating a chargeback without first contacting our support team may delay the resolution process.

11. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us:

Pokemopika

Email: contact@pokemopika.shop

Phone: +1 (479) 345-1674

Business Address:
Gotzkowskystrasse 35
56479 Stein-Neukirch

Our customer support team will be happy to assist you as quickly as possible.