Contact information

At Pokemopika, we're committed to providing excellent customer service. If you have any questions about your order, our products, shipping, returns, or anything else, our support team is here to help.

Customer Support

Email: contact@pokemopika.shop

Phone: +1 (479) 345-1674

Our customer support team aims to respond to all email inquiries within 24–48 business hours.

Business Address

Pokemopika
Gotzkowskystrasse 35
56479 Stein-Neukirch

Please note that this address is for business correspondence. If you are returning an item, please contact our customer support team first to obtain return instructions. Returns sent without prior authorization may not be accepted.

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM

Saturday: 10:00 AM – 4:00 PM

Sunday & Public Holidays: Closed

Order Support

For faster assistance regarding an existing order, please include:

Your order number
The email address used to place the order
A brief description of your inquiry

This information helps us locate your order quickly and provide a prompt response.

Frequently Asked Questions

Before contacting us, we encourage you to visit our FAQ, Shipping Policy, and Return & Refund Policy pages, where you'll find answers to many common questions.